After-sales Service Policy

In order to provide you good after-service, hereby we declare this policy in details to improve our business smoothly.

1: LED indoor lighting below 30W , including LED downlight,track light,spotlight MR16,GU10 ,E27,TUBE,BULB,flood light 10W 20W,30W has become ordinary consumer goods, 0.3% damage rate is within acceptable situation.
2: LED lighting above 30W like LED high bay light, LED flood light, LED underwater light, LED wall washer light, LED underground light are consider as durable consumer goods, 0.2% damage rate are pardonable.

We provide 3 years warranty in case of Non-artificial quality questions.
During first year, we provide free accessories and freight charge will be paid by our factory.
During second year we provide free accessories or send new items, and freight charge should be paid by customers
Out of warranty period, all expense for repair and shipping cost should be paid by customers.

Replace products and refund payment:
All specification of products should be subject to requests of confirmed PI contents.
We can accept the replacement of goods when such below situation
Input voltage does not correspond with confirmed invoice.
Color temperature does not correspond with confirmed invoice。
Dimension of products does not correspond with confirmed invoice。
All products from Auroras Lighting with a 12 numbers coding or the batch number to identify the lamp producer and production date.
Please collect the damaged lamp, give us an report with photos. We send new power supply or 0.3% new lamps with bulk order, so you can help your customers immediately.

Decline of lamp / driver life:
Decline of our lamp is within 3% of initial brightness within 3000Hrs when environment working temperature is 23 Celsius degree.
Decline of our lamp is within 5% of initial brightness within 5000Hrs when environment working temperature is 23 Celsius degree.
When environment working temperature is over 40 Celsius degree. Lifetime of our driver is 18000~24000Hrs.

Clients Love Our 5 Point Guarantee
Honesty – What you paid what you get, for every led lamps materials LEDs,driver etc. cost details all according to your request quotation. Only supply Reasonable Price!
Safety – Our products have all passed the CE ROHS SAA PSE C-TICK IC-F regulatory requirements and carry the appropriate certificates.
Guarantee – For your peace of mind, all our LED lights come with a robust 3-year product warranty.
Return on Investment – Our LED products can give you an up to 80% energy saving. Your company will save money on your associated maintenance costs.
Ongoing Support – As our customer, you will have a dedicated number to phone if you have any issues, queries or concerns. We shall get back to you within 24 hours, no matter when you contact us.

 

                                                                                               

                                                                                                                                                                                                                                                                                                                                                                                                 KLM CO., LIMITED (KLM Lighting )

                                                                                                                                      Hi Lumen, Bye Watts! 

                                                                                                                                                         2010-07-03